I received an automated message asking for the model and serial number which I provided. I sent an email explaining that the battery had stopped working and a replacement was supposed to be sent but I hadn't received it. A recorded message said the phones weren't working. After waiting for the replacement battery for 3 weeks, I called the **************** number on their website. The tech said a replacement battery would be shipped to me. The unit was definitely still under warranty. I provided the tech with the serial number and model number and when I purchased it. ![]() Based on a call with a Tzumi service tech in early March, it was determined the battery had stopped working. ![]() After operating it 2 or 3 times, the length of time the battery provided power decreased. I purchased a battery operated Tzumi standing vacuum September 16, 2022. My original order number was #***** Thank you. At this point I only want to return for full refund & cease business with Tzumi. In my email I stated that we were so looking forward to using these & will be awaiting a prompt response. I had to email them & was given an automated response ticket #********** but nothing more. I have tried everyday since 04/17/23 to contact Tzumi using contact number provided on the Tzumi website & it says that the call service is temporarily unavailable. We used the supplied cords & tried numerous charger blocks. We attempted to charge them 04/17/23 for 6 hrs. ![]() She attempted to charge the Massager and couldn't get a light on to show it charges. I believed that in exchange I would receive properly functioning products. Hello, on I purchased 2 PROfit Eye Massagers for myself and my wife via the Tzumi website for the amount of $89.98.
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